Shipping policy
Summary
| Handling | Transit | Total | Cost | |
|---|---|---|---|---|
| United States | 5–7 business days | 7–15 days | 12–22 business days | $7.99, free from $139 |
| Everywhere else | 5–7 business days | 7–15 days | 12–22 business days | $7.99, free from $139 |
Handling time
Handling time is how long it takes to make your order before it ships. Nothing is held in stock, so this is production time, not picking time.
Handling takes 5 to 7 business days on every product we sell: quilt blankets, tote bags, cushion covers, laundry hampers, duffle bags and door curtains.
In November and December, handling can run two to three days longer across every line.
Transit time
Once your parcel leaves the workshop, delivery takes 7 to 15 days. Transit time is counted in calendar days and starts on the day of dispatch, not the day you ordered.
Together with handling, plan on 12 to 22 business days from order to doorstep. We would rather tell you that number up front than promise a date we cannot keep.
Shipping cost
| Order total | Cost | Service |
|---|---|---|
| Under $139 | $7.99 | Standard, tracked |
| $139 and over | Free | Standard, tracked |
The rate is per order, not per item, and it is the same to every country we ship to. Sales tax, where it applies, is calculated at checkout.
The $139 threshold is measured on your order total at checkout, after any discount has been applied.
Where your order ships from
Every item is made to order and dispatched from our production partner's facility in China. There is no warehouse holding finished stock, which is why handling time is production time.
Where we ship to
We ship worldwide. Every country and territory Shopify can deliver to is enabled at checkout, and the shipping rate is the same everywhere.
Customs and import duty
Your parcel clears customs in the country it is delivered to. Any duty, import tax or customs handling fee charged there is set by that country and is payable by the recipient. We cannot calculate it in advance, and it is not included in the price you pay at checkout.
This applies to United States deliveries as well as to other destinations. Rules on low-value imports change from time to time, so we do not promise that a small order will arrive duty free.
Tracking
You receive a tracking number by email as soon as your parcel leaves the workshop. Tracking can take three to five days to show its first scan. That gap is normal and does not mean the parcel is lost. If nothing has moved after seven days, contact us.
Orders that arrive in more than one parcel
Our product lines are produced separately. If you order from more than one line, the items may be made and dispatched at different times and arrive in separate parcels, each with its own tracking number. You are charged shipping once, on the order — a split delivery never costs you more.
Ordering for a specific date
Count back at least five weeks from the day you need the item in hand. For Christmas delivery, order by the middle of November. We would rather you order early than be disappointed — these are made to order, not picked off a shelf.
If something goes wrong
If your parcel is significantly delayed, arrives damaged, or the wrong item arrives, email us within 30 days of delivery with your order number and a photograph. We remake and reship at no cost, and we do not ask you to send the item back. Full detail is in our refund policy.
How to contact us
Email support@miravohome.com. We reply within one business day, Monday to Saturday, 9:00 AM to 5:00 PM Mountain Time.
Miravo Holdings LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States.