Refund policy
Summary
| All MiravoHome items | |
|---|---|
| Return window | 30 days from delivery |
| Return method | By mail |
| Who pays return shipping | You |
| Restocking fee | None |
| Damaged, faulty or wrong item | Free remake or full refund, no return needed, 30 days |
Which items can be returned
Everything we sell can be returned for any reason, including a change of mind: quilt blankets, tote bags, cushion covers, laundry hampers, duffle bags and door curtains.
Nothing in our range carries a name or personal message, so there is no category of item we are unable to take back. If you change your mind, the 30-day window below applies to every product on this site.
Return window
You have 30 calendar days from the date your order is delivered to start a return. The date of delivery is the date shown on the carrier tracking.
Condition the item must be in
Unused, unwashed, and in the condition it arrived in, with any packaging or tags it came with. An item that has been washed, cut, altered or used cannot be returned, because it cannot be resold.
How to start a return
Email support@miravohome.com with your order number and which items you want to return. We reply within one business day with the return address and instructions.
Please do not post anything back before you have that email. Parcels sent without a return authorisation can be lost at the warehouse, and we cannot refund what we cannot identify.
Return method and who pays
Returns are made by mail. You choose the carrier and you pay the return postage. We recommend a tracked service — until the parcel reaches us it is your responsibility, and without tracking neither of us can prove where it is.
There is no restocking fee. We do not charge anything to process a return.
Refund method and timing
We refund to the original payment method within two business days of the returned item reaching us. Your bank typically takes a further five to ten business days to show the money in your account.
We refund the price of the item. Where a $7.99 shipping charge was paid on the original order, that charge is not refunded.
Damaged, faulty, wrong or lost items
We will remake and reship at no cost, or refund in full, if the item arrives damaged or defective, if you received the wrong item, or if the parcel is confirmed lost in transit.
Email us within 30 days of delivery with your order number and a photograph of the problem. A photograph is enough — in these cases we do not ask you to send the item back, and you pay nothing.
Cancelling before production
Nothing is held in stock, so every order goes into production after you place it. You can cancel free of charge at any time before production starts, which is usually within 24 hours of ordering. Once production has started we cannot cancel, because the materials are committed.
What the printed design means
Our artwork is printed onto the fabric surface. The quilted stitch pattern is real stitched construction, but the design itself is printed — it is not embroidery, not applique, and not a raised three-dimensional texture. We say this plainly on every product page so that nobody orders expecting something else. An item is not faulty because the pattern is printed.
Where this policy applies
This policy applies to orders delivered anywhere we ship, including the United States and international destinations. Return postage from outside the United States is paid by you, and any duty already paid on import is not refundable by us — you may be able to reclaim it from your own customs authority.
Your statutory rights
Nothing in this policy affects rights you have under the consumer law of your own country, where those rights give you more than this policy does.
How to contact us
Email support@miravohome.com. We reply within one business day, Monday to Saturday, 9:00 AM to 5:00 PM Mountain Time.
Miravo Holdings LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States.